From first ring to booked chair.
A look at exactly what happens when a patient calls your practice and Kosar.ai answers.
Answer → Understand → Act → Follow up → Report
- 1
Answer
Kosar Voice picks up every inbound call instantly, 24/7, in a natural conversational voice.
- 2
Understand
It recognizes the patient's intent: booking, rescheduling, a question, a payment, or an emergency.
- 3
Act
It executes the right workflow directly in your PMS, following your providers, rules, and availability.
- 4
Follow up
It confirms appointments, sends reminders, and calls patients due for recall — outbound, on its own.
- 5
Report
Every conversation becomes a summary on the patient record, and every metric lands on the Insights dashboard.
One call, handled end to end.
- 1
A patient calls the practice — during office hours or at 11pm on a Sunday.
- 2
Kosar.ai answers instantly in a natural voice and greets them as your practice.
- 3
It understands the request — book, reschedule, cancel, a question, a payment, or an emergency.
- 4
For anything sensitive, it verifies the patient's identity first.
- 5
It carries out the task inside your PMS — checking availability and following your rules.
- 6
It confirms the details back to the patient in plain language.
- 7
Emergencies are recognized and prioritized, transferred, or given emergency instructions per your setup.
- 8
When a human is genuinely needed, it transfers the call with a summary of the conversation.
- 9
After the call, it writes a summary to the patient record and updates the Insights dashboard.
The result: every patient interaction is efficient, consistent, and fully in sync with the systems you already run.
See it answer a call for your practice.
Book a 20-minute walkthrough and watch Kosar.ai handle a real call end to end.